How to improve your business in a fun and informative way
weWFM is on a mission to help people enjoy staying informed, with a wide variety of stories, that will explore the most important prerequisites for increasing customer happiness, employee retention, and cost effectiveness is effective workforce management. In essence, it is to understand about assigning the right employees with the right skills to the right job at the right time, to meet demand.
Latest episodes
#10
Comparing WFM deployments in the Contact Centre vs Retail
Doug Casterton and Napoleon Muisa
🎙️ 42 min time
#9
How can Data enable decision making
André Leitão and Nikki Calhoun
🎙️ 30 min time
#8
Teleperformance's award-winning WFM and BI collaboration initiative
Bilgehan Tolun, Giorgos Kagalos and Bahadır Eren
🎙️ 21 min time
ABOUT weWFM
We are the workforce management professionals' voice, knowledge platform, and source of new ideas and best practices
