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Peopleware is an award-winning cloud-based workforce management (WFM) solution, designed to empower people to do outstanding work. Our comprehensive platform, featuring advanced forecasting, scheduling, real-time management, and employee engagement tools, is constantly innovating to meet ever-changing business needs. Peopleware is trusted by a global community of 500,000 users in over 30 countries worldwide, to optimize their workforce efficiency every day.
Facing the evolving challenges of today, Peopleware provides solutions to navigate uncertainty and manage complex, unpredictable day-to-day operations. Our machine learning-driven forecasting accurately predicts workloads across various timeframes, helping you stay ahead in an uncertain world. With Peopleware, creating the perfect schedule becomes easier, balancing your people's needs with your business goals. Our real-time intraday management allows you to adapt schedules swiftly to unforeseen events, ensuring your short-term objectives are always within reach. Moreover, Peopleware believes in nurturing your people's growth, with educational content that empowers your people to realise their full potential through scalable e-learning programs. And with our robust platform, you can innovate confidently, leveraging a scalable cloud infrastructure, deep integrations and an open API, all anchored in enterprise-grade security.
Why Peopleware?
Super-accurate forecasts the easy way
‣ AI-based forecasting, self-teaching, always on
‣ Interval forecasts for 24 months into the future
Omnichannel planning out of the box
‣ All the channels, not just calls
‣ Optimized schedules, breaks and meetings
Multi-skill scheduling: all the gain without the pain
‣ All the multi-skill efficiencies
‣ None of the complex setup and maintenance
Powerful real-time management
‣ Dashboards, adherence monitor, power tools
‣ Stay on target no matter what
Agent engagement
‣ Smartphone app experience
‣ Self-service that is engaging, empowering and motivating
Legendary support
‣ Training and support by local experts
‣ We’ve walked in your shoes and we speak your language
Flexible, transparent pricing
‣ 3 price plans: WFM for every budget
‣ Scale up and down monthly - perfect for BPOs and seasonal businesses
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Find out more
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Features: Forecasting, Scheduling, Intraday Management, Time & Attendance, Integrations
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eBook: Workforce Management Trends
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