NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

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Why NICE WFM?

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More than two thousand customers and 2.7 million users rely on the NiCE CXone Mpower Workforce Management (WFM) suite to deliver on the promise of AI. The market-leading solution, NiCE  CXone Mpower WFM enables contact center leaders to make smarter decisions about every aspect of staff planning and management.​

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Find Out More:

• CXone Mpower Workforce Management

• AI-Based Workforce Management Software | NiCE CX Products

• Strategic Planning

• Agent Engagement

• Playvox Workforce Engagement Management | Optimize Digital Workforce

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Case Studies:
 

• KeyBank Invests In Workforce Excellence With NiCE WFM Suite | NiCE

• Lowe’s Saves Over $1 Million In First Eight Months with NiCE EEM and VRS | NiCE

• Customer Experience (CX) Case Study: Utility Warehouse | NiCE

• Dutch Railways Gets Omnichannel On Track With NiCE CXone | NiCE

• TD Bank Uses NiCE to Balance Self- Service Scheduling and Business Needs While Saving Millions Every Year | NiCE

 

Learn how NiCE is breaking the chains of the WFM Paradigm with True to Interval (TTI):
A new way of doing WFM | NiCE

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