With NICE it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.

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Why NICE WFM?

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More than two thousand customers and 2.7 million users rely on the NICE Workforce Management (WFM) Suite to deliver on the promise of AI. The market-leading solution, NICE WFM enables contact center leaders to make smarter decisions about every aspect of staff planning and management.

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Workforce management software (WFM) | NICE

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Find Out More:

• Strategic Planning

• Forecasting

• Scheduling

• Management

• Agent Engagement

• WFM for the Back Office
   

Case Studies:
 

• TD Bank Case Study | NICE

• KPN drives operational efficiency and transforms digital journey with WFM and EEM | NICE

• HGS Empowers Agents and Prioritises Wellbeing with Employee Engagement Manager | NICE

• Entain collects quick wins with NICE Workforce Management and Employee Engagement Manager | NICE

 

Learn how NICE is breaking the chains of the WFM Paradigm with True to Interval (TTI):
A new way of doing WFM | NICE

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