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injixo is a product of InVision, a pioneer in Workforce Management (WFM) for over 25 years. Our journey began with crafting on-premise solutions for large-scale contact centers, and we built on this knowledge and experience to launch injixo as one of the first cloud WFM solutions on the market back in 2011. Since then, the injixo user community has exploded, fueling our constant drive for innovation.
With injixo, simplicity meets power. Our solution covers the whole spectrum of planning, from forecasting and scheduling to real-time management. It also includes a mobile-optimized agent portal for employee self-service, making employee engagement an integral part of workforce management.
injixo combines cutting-edge functionality, a team of highly committed experts, and instant, seamless integration with leading contact center platforms.
Why injixo?
Super-accurate forecasts the easy way
‣ AI-based forecasting, self-teaching, always on
‣ Interval forecasts for 12 months into the future
Omnichannel planning out of the box
‣ All the channels, not just calls
‣ Optimized schedules, breaks and meetings
Multi-skill scheduling: all the gain without the pain
‣ All the multi-skill efficiencies
‣ None of the complex setup and maintenance
Powerful real-time management
‣ Dashboards, adherence monitor, power tools
‣ Stay on target no matter what
Agent engagement
‣ Smartphone app experience
‣ Self-service that is engaging, empowering and motivating
Legendary support
‣ Training and support by local experts
‣ We’ve walked in your shoes and we speak your language
Flexible, transparent pricing
‣ 3 price plans: WFM for every budget
‣ Scale up and down monthly - perfect for BPOs and seasonal businesses
Find out more
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Features: Forecasting, Scheduling, Real-time Management, Agent engagement, Integrations
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The Ultimate Guide to Forecasting with Excel eBook