I had the pleasure of speaking to callcentrehelper.com about boosting forecast accuracy, designing shift patterns and the personal qualities that make-up a really great contact centre planner. Click through below for option to listen to this, as well as transcript if you would prefer.
I had the pleasure of speaking to callcentrehelper.com about boosting forecast accuracy, designing shift patterns, and the personal qualities that make up a really great contact center planner.
Check out the weWFM Podcast on Apple or Spotify
Spotify: https://spoti.fi/3J5gsJh
Apple: https://apple.co/3HskI58