• Doug Casterton

Podcast - Resource Planning Advice to Boost Efficiency and Engagement

Updated: Feb 7


I had the pleasure of speaking to callcentrehelper.com about boosting forecast accuracy, designing shift patterns and the personal qualities that make-up a really great contact centre planner. Click through below for option to listen to this, as well as transcript if you would prefer.


I had the pleasure of speaking to callcentrehelper.com about boosting forecast accuracy, designing shift patterns, and the personal qualities that make up a really great contact center planner.





Check out the weWFM Podcast on Apple or Spotify

10 views0 comments

Recent Posts

See All