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Podcast - Resource Planning Advice to Boost Efficiency and Engagement

Writer's picture: Doug CastertonDoug Casterton

Updated: Feb 7, 2022


I had the pleasure of speaking to callcentrehelper.com about boosting forecast accuracy, designing shift patterns and the personal qualities that make-up a really great contact centre planner. Click through below for option to listen to this, as well as transcript if you would prefer.


I had the pleasure of speaking to callcentrehelper.com about boosting forecast accuracy, designing shift patterns, and the personal qualities that make up a really great contact center planner.





Check out the weWFM Podcast on Apple or Spotify

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