Workforce Management. Simplified.
Exceed your customers’ expectations, increase efficiency, reduce costs, and keep an agile and happy workforce with Playvox. Forecast, schedule, roster and manage your workforce in real-time.
Real-Time Visibility of all Contact Channels in One Place
Aggregate date from telephony, ticketing, chat, payroll, quality, and HR to get a holistic view of operations.
Reduced Cost and Improved Customer Experience
Have the right agents available at the right time to service customers without overstaffing – all leading to a better customer experience.
Self-learning, accurate, forecasting and self-learning scheduling.
Deep Feature Set – Easy to Digest
Accommodate complex environments with features commonly found only in larger, legacy platforms.
Built from the ground up to work in omnichannel environments. Follow customer conversations through multiple touch points, types, and agents from first touch to resolution.
MANAGE COST, IMPROVE CUSTOMER SATISFACTION
Scheduling – incorporate any number of KPIs, business requirements, grade of service agreements, and goals to create the most efficient schedule.
Forecasting – accept data in real-time and use self-adjusting algorithms to automatically and continuously increase forecast accuracy.
Real-Time and Intraday Management – monitor adherence in real-time and provide alerts when adherence falls below acceptable thresholds.
Rostering – provide managers, team leaders and staff the ability to view their rosters anywhere, at any time.
Integrations – out-of-the-box integrations with leading CRM, CCaaS, HR and collaboration platforms.
Interested? Here you can find some more information about our product
Workforce Management: Essentials for the Modern Contact Center
See how Playvox has increased the productivity of our customers
How Afterpay increased agent productivity 30% with Playvox Workforce Management
How SeatGeek reduced forecasting and scheduling complexity by 10X